FAQs

Q: How can I place an order?

A: To place an order, please browse our site and select the products you wish to purchase. Once you have added the products to your cart, click on "Checkout" to proceed to payment.

Q: What payment methods are accepted?

A: We accept payment by credit card only and cash on delivery (in certain regions only).

Q: When will I receive my order?

A: We ship all orders within 48 hours after payment confirmation. Delivery times depend on your location and the delivery method chosen. You can view the estimated delivery time when confirming your order with your order tracking number.

Q: Can I change or cancel my order?

A: If your order has not yet been shipped, you can change or cancel it by contacting us by email or phone. Please note that if your order has already been shipped, we will not be able to change or cancel it.

Q: What should I do if I receive a defective or incorrect product?

A: If you receive a defective or incorrect product, please contact us immediately and we will refund or replace the product after investigating your case.

Q: Do you offer discounts for large orders?

A: We offer discounts for large orders. Please contact us for a personalized quote.

Q: How can I track my order?

A: We will send you a shipping confirmation email with a tracking number. You can use this tracking number to track your order in real time on the carrier's website.

Q: What is your return policy?

A: We do not accept returns for products made on request, read our refund policy.

Q: Do you offer international shipping?

A: Yes, we offer international shipping. Please note that additional charges may apply depending on your location and chosen delivery method.

Q: How can I contact you?

A: You can contact us by email, telephone or via our contact form on our website. We are available to answer all your questions Monday to Friday, 9 a.m. to 7 p.m.